New patients must bring their insurance card and government issued identification; including but not limited to State ID, drivers license, passport, and military ID EXCEPTIONS MADE ONLY IF YOU ARE UNDER 16 YEARS OLD.
New patients or existing patients who have been referred for a specific reason (ie: abnormal test results) must bring ALL relevant records to their appointment or have them faxed BEFORE the appointment. Failure to have adequate records will result in the appointment being rescheduled. Pregnant patients who are transferring their care will need to have all records faxed prior to their appointment to ensure they are complete records.
Balances, copay and deductible amounts MUST be paid at the time of service.
Due to limited space in the waiting room, we ask that only 1 support person routinely attend your appointments. Children under 12 are not to be left unaccompanied in the waiting room.
All disability, maternity leave, Family Medical Leave Act (FMLA) paper work will be completed within 7 days of receipt. They will not be done same day. This includes DHS forms.
Pap smears, blood work and all other samples taken may be sent to the lab of our choosing. If your insurance requires the use of a specific laboratory please tell the staff BEFORE you being seen.
We cannot be responsible for knowing all benefits with insurance. Some procedures or products may not be covered. We will do our best to verify your coverage; however, if your insurance does not cover these services, you will be responsible for any charge.
Repeated cancellations without adequate notice or no show appointments can result in the termination of the patient/physician relationship. If a patient has "no showed" more than once for an office visit, a fee will be charged. Surgery and procedure no show fees will be assessed on the first occurrence.
Patients who are more than 10 minutes late for an appointment may need to be rescheduled.
You are responsible for obtaining referrals for any office visit or procedure. Failure to do so could result in unpaid visits becoming your responsibility.
In the event of blood or body fluid exposure to a staff member or student of North Oakland Women’s Health, patients will submit to having blood or body fluid tested for HIV, Hepatitis and any other communicable disease deemed necessary.
If you need the assistance of a Spanish interpreter, you MUST request this service when scheduling the appointment.